HPD Return & Refund Policy
Hardware Parts Direct wants customers to have a clear and straightforward return process. This Return & Refund Policy explains the conditions, time limits, return shipping responsibilities, restocking fees, and refund process for eligible purchases made through HardwarePartsDirect.com.
Last updated: September 26, 2026
1. Return Window
Eligible products may be returned within 30 days of delivery. A return request must be submitted within this 30-day period.
Return requests submitted after the 30-day return window may not be accepted.
2. Eligible Returns
Hardware Parts Direct accepts return requests for both defective and non-defective products, subject to the conditions described in this policy.
To be eligible for return, items should generally be:
- Returned within the 30-day return window.
- New, unused, and uninstalled unless the product is defective or damaged.
- Returned with all included parts, accessories, and components when applicable.
- Packaged securely to help prevent damage during return shipment.
- Accompanied by sufficient order information so the purchase can be identified.
3. Return Authorization
Please contact Hardware Parts Direct before sending a product back. Customers should submit a return request through our official Contact page and include the order number, product information, and the reason for the return.
If the product arrived damaged, defective, or incorrect, please include clear photographs of the product and packaging when possible. This helps us review the issue and provide the appropriate return instructions.
4. Return Shipping
For standard returns of non-defective products, the customer is responsible for return shipping costs.
If the return is the result of an error on our side, or if the product arrived damaged or defective, please contact us before returning the item so we can review the situation and provide the appropriate instructions.
Original shipping charges, if any, are not refundable unless required by law or unless otherwise approved in connection with an order error, damaged product, or defective product.
5. Restocking Fee
Eligible standard returns may be subject to a 20% restocking fee. The restocking fee is calculated from the purchase price of the returned product.
A restocking fee may be waived when a return is approved because the wrong product was shipped or because the product arrived damaged or defective, depending on the circumstances of the return.
6. Non-Returnable or Ineligible Items
A return may be declined when an item does not meet the eligibility requirements of this policy. Examples may include:
- Items returned after the 30-day return window.
- Products that have been installed, altered, modified, cut, or damaged after delivery.
- Products missing required parts or components.
- Products returned in a condition that prevents resale, unless the return involves an approved defect or damage claim.
- Items returned without sufficient order information to identify the purchase.
7. Damaged, Defective, or Incorrect Products
Please inspect your order after delivery. If a product arrives damaged, defective, or different from what you ordered, contact Hardware Parts Direct as soon as possible.
Please provide:
- Your order number.
- The name or SKU of the affected product when available.
- A brief description of the problem.
- Clear photographs of the product and shipping packaging when applicable.
We will review the information and provide the appropriate resolution or return instructions.
8. Refunds
Once an approved return is received and inspected, we will determine the refundable amount based on the product condition and the terms of this policy. Eligible refunds will be processed within 7 days after the approved return is received and inspected.
Approved refunds are issued to the original payment method. Any applicable customer-paid return shipping costs and restocking fees will be deducted from the refund when appropriate.
After a refund is issued, additional processing time may be required by your bank, card issuer, or payment provider before the credit appears on your account.
9. Exchanges and Replacements
If you need a different product, size, configuration, or replacement, please contact Hardware Parts Direct before returning the original item. Availability and eligibility will depend on the product and the reason for the request.
Damaged, defective, or incorrect-item claims may qualify for a replacement or another resolution after review.
10. Return Shipping Risk
Customers are responsible for securely packaging returned products. When arranging your own return shipment, we recommend using a trackable shipping method and retaining the tracking information until the return has been completed.
Hardware Parts Direct is not responsible for returned packages that are lost or damaged before they are received by the designated return location.
11. Refund Adjustments
Refund amounts may be adjusted when an approved return is subject to a restocking fee, customer-paid return shipping, missing components, or other deductions permitted under this policy.
We will not apply deductions that are inconsistent with an approved damaged, defective, or incorrect-item claim.
12. Contact Hardware Parts Direct
To request a return, ask a question about an existing return, or report a damaged, defective, or incorrect product, please contact Hardware Parts Direct through our official Contact page.
Request a ReturnPlease include your order number, the product involved, and the reason for your request so we can assist you efficiently.
RETURN & REFUND FAQ
Frequently Asked Questions About Returns & Refunds
How long do I have to request a return?
Eligible products may be returned within 30 days of delivery. Your return request must be submitted within this 30-day return window. Returns requested after the return period may not be accepted.
Does Hardware Parts Direct accept returns for non-defective products?
Yes. Hardware Parts Direct accepts eligible returns for both defective and non-defective products. Products should generally be new, unused, uninstalled, and returned in suitable condition unless the return involves an approved damaged or defective product claim.
Who pays for return shipping?
For standard returns of non-defective products, the customer is responsible for return shipping costs. If the wrong product was shipped or the product arrived damaged or defective, please contact Hardware Parts Direct before returning the item so we can review the situation and provide appropriate instructions.
Is there a restocking fee?
Eligible standard returns may be subject to a 20% restocking fee, calculated from the purchase price of the returned product. The fee may be waived when an approved return is the result of an incorrect shipment, damage, or product defect, depending on the circumstances.
What should I do if my product arrives damaged, defective, or incorrect?
Please contact Hardware Parts Direct as soon as possible and provide your order information along with a description of the issue. Photographs of the product and shipping packaging may also be requested. Please do not return the item until you receive return instructions.
How do I request a return?
Submit your return request through the official Hardware Parts Direct contact form. Please include your order information, the product you wish to return, and the reason for the return. We will review the request and provide return instructions when the return is approved.
How will I receive my refund?
Once an approved return is received and inspected, the refundable amount will be determined according to the condition of the returned product and the terms of our Return & Refund Policy. Approved refunds are issued to the original payment method. Applicable return shipping costs or restocking fees may be deducted when appropriate.
NEED HELP?
Need Assistance With a Return or Refund?
If you need to request a return, report a damaged or incorrect product, or have questions about an existing refund, contact Hardware Parts Direct before sending any product back. Please include your order information and a brief explanation of the issue so we can provide the correct return instructions.