1. Information We May Collect

The information we collect depends on how you use our website. We may collect information that you provide directly and information collected automatically through website technologies.

Information You Provide

Information you voluntarily provide may include:

• Your name.
• Your email address.
• Your telephone number.
• Your company or organization name.
• Information submitted through a contact or assistance form.
• Messages, questions, comments, and customer-support requests.
• Hardware specifications, measurements, model numbers, or product details.
• Photographs or files you choose to upload for product-identification assistance.
• Newsletter or promotional communication preferences.

Please do not submit confidential, financial, medical, or other sensitive personal information through a general contact form.

Information Collected Automatically

When you visit HardwarePartsDirect.com, certain technical information may be collected automatically, including:

• Internet Protocol address.
• Browser type and browser version.
• Device type and operating system.
• Approximate geographic location.
• Referring and exit pages.
• Pages viewed and links selected.
• Date, time, and duration of visits.
• Search terms entered on the website.
• General website interaction and performance information.

2. How We Use Information

We may use collected information to:

• Operate, maintain, and improve HardwarePartsDirect.com.
• Help visitors locate hardware products and replacement parts.
• Respond to questions, requests, and customer-support inquiries.
• Review uploaded product photographs and information.
• Improve our search tools, website navigation, and content.
• Understand how visitors use different pages and features.
• Measure website traffic, engagement, and performance.
• Send requested information or communications.
• Provide newsletters or marketing messages when permission has been provided.
• Detect, investigate, and help prevent fraud, abuse, or security incidents.
• Protect the rights, safety, and property of visitors, HPD, and others.
• Comply with applicable legal and regulatory requirements.

3. Cookies and Similar Technologies

HardwarePartsDirect.com and its service providers may use cookies, pixels, tags, local storage, and similar technologies. These technologies help the website function properly, remember certain preferences, understand website activity, measure performance, and improve the visitor experience.

Cookies may be used for purposes such as:

• Essential website operation and security.
• Saving visitor preferences.
• Remembering consent selections.
• Measuring website traffic and page performance.
• Understanding how visitors move through the website.
• Measuring referrals, advertisements, or affiliate activity.

You can adjust your browser settings to block or delete cookies. However, disabling certain cookies may affect the functionality or performance of the website.

4. Google Analytics and Website Measurement

We may use Google Analytics and related Google services to understand how visitors find and use HardwarePartsDirect.com. These services may collect information such as viewed pages, session duration, device type, browser information, approximate location, referral source, and website interactions.

Google and similar providers may use cookies and related technologies to process this information according to their own privacy policies and service terms.

Analytics information helps us improve website content, navigation, search performance, product information, and the overall visitor experience.

5. Contact Forms and Customer Assistance

When you submit a contact form or request assistance, we may collect the information necessary to understand and respond to your request. This may include your contact details, message, product information, photographs, measurements, and other information you choose to provide.

We may retain communications for customer-service, quality-control, security, recordkeeping, and business-improvement purposes.

6. Uploaded Images and Product Information

HardwarePartsDirect.com may allow visitors to upload photographs or provide specifications to help identify a hardware product or replacement part.

Please upload only images and information that you have permission to share. Avoid including people, addresses, documents, license plates, financial information, or other unnecessary personal information in uploaded images.

Uploaded information may be reviewed by authorized personnel or processed through approved technology providers to provide the requested assistance and improve our services.

7. Email and Marketing Communications

If you subscribe to a newsletter or request promotional communications, we may use your email address to send hardware information, website updates, buying guides, offers, or related content.

You may unsubscribe from promotional emails by using the unsubscribe option included in the message. We may still send non-promotional communications when necessary to respond to a request or provide important service information.

8. Affiliate Links and Referral Tracking

HardwarePartsDirect.com may contain affiliate links, referral links, sponsored links, or links to third-party merchants. When you select one of these links or complete a purchase through a participating merchant, Hardware Parts Direct may receive a commission or referral payment at no additional cost to you.

Affiliate networks and merchants may use cookies, tracking identifiers, or similar technologies to determine whether a visit or transaction originated from HardwarePartsDirect.com.

Purchases made on a third-party website are governed by that merchant’s own privacy policy, terms, payment practices, shipping policies, and return policies.

9. Advertising and Remarketing

We may use advertising, conversion measurement, or remarketing services provided by Google or other advertising platforms. These providers may use cookies, pixels, or similar technologies to measure advertising performance and display content based on website interactions.

Depending on your location and the services used, you may be able to manage advertising preferences through your browser, device, cookie consent controls, or the advertising provider’s settings.

10. How Information May Be Shared

We do not sell personal information for money. We may share limited information when reasonably necessary with:

• Website hosting and maintenance providers.
• Analytics and performance-measurement providers.
• Email and communication service providers.
• Security, spam-prevention, and fraud-prevention providers.
• Advertising, affiliate, and referral partners.
• Product suppliers or specialists when necessary to answer a request.
• Professional advisers, including legal or accounting professionals.
• Government authorities when required by law or legal process.
• A successor organization involved in a merger, acquisition, sale, or restructuring.

Service providers are expected to process information only for legitimate business purposes and in accordance with their contractual and legal responsibilities.

11. Third-Party Websites

HardwarePartsDirect.com may link to manufacturers, suppliers, retailers, social-media platforms, video platforms, and other third-party websites.

Hardware Parts Direct does not control the privacy, security, accessibility, content, or business practices of independent third-party websites. We recommend reviewing the privacy policy and terms of every external website you visit.

12. Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, respond to requests, maintain business records, resolve disputes, protect the website, enforce agreements, and satisfy legal obligations.

Retention periods may differ depending on the type of information, the reason it was collected, and applicable legal requirements.

13. Data Security

We use reasonable administrative, technical, and organizational safeguards intended to protect information against unauthorized access, misuse, loss, alteration, or disclosure.

However, no website, database, transmission, or storage system can be guaranteed to be completely secure. Visitors should use caution when sending information online and should avoid submitting sensitive information that is not required for their request.

14. Your Privacy Choices

Depending on your location and applicable law, you may have the right to request that we:

• Confirm whether we process personal information about you.
• Provide access to certain personal information.
• Correct inaccurate personal information.
• Delete certain personal information.
• Provide a portable copy of certain information.
• Limit or object to certain uses of information.
• Opt out of certain sharing, targeted advertising, or profiling activities.
• Withdraw consent where processing is based on consent.

These rights are not absolute and may be subject to verification, exceptions, or limitations under applicable law.

To submit a privacy request, please use the contact form available on our Contact page and clearly write Privacy Request in your message.

15. California Privacy Rights

California residents may have additional rights under the California Consumer Privacy Act, as amended. Depending on whether the law applies to Hardware Parts Direct and the nature of the information involved, these rights may include:

• The right to know what personal information is collected.
• The right to request access to certain personal information.
• The right to request correction of inaccurate information.
• The right to request deletion, subject to legal exceptions.
• The right to know the categories of third parties receiving information.
• The right to opt out of the sale or sharing of personal information when applicable.
• The right to limit certain uses of sensitive personal information when applicable.
• The right not to receive discriminatory treatment for exercising privacy rights.

We may need to verify your identity before completing a request. An authorized agent may submit a request when permitted by law, but we may require proof of authorization and identity verification.

16. Do Not Track and Browser Signals

Some browsers provide “Do Not Track” or similar privacy signals. Because there is not one universally accepted standard for every browser signal, our website may not respond to all such signals in the same way.

Where required by applicable law and supported by our technology, we may process recognized opt-out preference signals.

17. Children’s Privacy

HardwarePartsDirect.com is intended for a general audience and is not directed to children under 13 years of age. We do not knowingly collect personal information from children under 13.

If you believe a child has submitted personal information through our website, please contact us so we can review and delete the information when appropriate.

18. Visitors Outside the United States

Hardware Parts Direct operates primarily for visitors and customers in the United States. If you access the website from another country, your information may be transferred to, stored in, or processed in the United States or another location where our service providers operate.

Privacy and data-protection laws in those locations may differ from the laws in your country.

19. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our website, technology, services, business practices, or legal obligations.

The updated version will be posted on this page with a revised “Last updated” date. Continued use of HardwarePartsDirect.com after an update means the revised policy will apply to future website activity.